Building Capital One Address Book
Background
Problem Statement
As a Capital One customer, I want to (be able to easily) add Zelle recipients to my Address Book (to make it easier to send them money again).
Additional role(s)
Design Collaborator: Michael Spina
Understanding User (Empathize & Design)
Providing a name when manually entering an email address or mobile number is now required per Zelle UI guidelines: “Once the Sender sends the Payment to the [unknown] Recipient, the Recipient should appear in the Sender’s recipient list on the Select Recipient Screen.”
Low Fidelity
With native Address Book functionality serving as a design template, we were able to move quickly through low-fidelity concepts in InDesign Freehand to high-fidelity flows in Sketch.
Ideation
Both Send & Request flows launch the Choose Recipient screen, where Recent Contacts are displayed. (A successfully completed Send or Request flow automatically creates an Address Book entry, badged as Zelle-registered).
The search field doubles as an entry field when a search returns no results. Any name, email, or mobile number that doesn’t return a match in the Address Book prompts the user to create a new entry. The Add Recipient screen pre-populates with the user-entered data (or allows user to import from local phone contacts).
Final Result
Enhancing Recent Zelle Contacts with greater Address Book functionality successfully introduces the customer to this important Common Flow feature.
Learnings and Looking Forward
The Capital One Address Book is in its earliest stages, pioneered by this Zelle feature. Through organically-created Address Book contacts, the foundation is there for more functionality, including transaction history and the ability to repeat a send or request in the same or edited amounts, set up recurring Zelle transactions, and manually edit contact data.